Frequently Asked Questions
Everything you need to know about your glow journey with Dot & Key.
Are your products cruelty-free and vegan?
Yes, all Dot & Key products are 100% cruelty-free and formulated without any animal-derived ingredients, making them completely vegan-friendly.
How long does shipping usually take?
Orders are typically processed within 24-48 hours. Depending on your location, you can expect delivery within 3 to 5 business days.
What is your return policy for skincare products?
We offer a 7-day return policy for unopened and unused products. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.
Do you use parabens or sulfates in your formulations?
No, we follow a strict clean-beauty philosophy. Our products are formulated without parabens, sulfates, phthalates, or harmful GMOs.
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking link to monitor your package's journey in real-time.
Are your products suitable for sensitive skin?
Our products are dermatologically tested and designed to be gentle. However, we always recommend performing a patch test before incorporating a new product into your routine.