Returns & Exchanges
At Dot & Key, we want you to love your skincare journey, but if you are not completely satisfied, we offer a hassle-free 15-day return and exchange policy for all unopened and unused products. Our goal is to ensure your skin gets the care it deserves with absolute peace of mind.
Initiate Request
Log into your account and navigate to the 'My Orders' section to select the items you wish to return or exchange within 15 days of delivery.
Quality Inspection
Ensure the products are in their original packaging with seals intact, as our team will verify the item condition via uploaded photos.
Reverse Pickup
Once approved, we will schedule a free reverse pickup from your address within 48-72 hours through our trusted courier partners.
Refund Processing
After the item reaches our warehouse and passes the final quality check, your refund will be credited to your original payment method or store wallet within 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing